Feature 1
Answer from approved knowledge
Ground every response in information already reviewed and published through the Trust Centre.
- Ask a natural-language question
- Review the answer
- Open its supporting sources
Capability
Trust Centre Assistant
Answer prospect and customer questions from the organisation's approved Trust Centre content through a self-service conversational assistant.
The outcome
Help buyers find trustworthy answers immediately while reducing repetitive assurance questions for security and sales teams.
How it helps
How Trust Centre Assistant works
This capability connects with the wider Apollo platform, so information can support action, evidence and reporting without being entered again.
Feature 2
Turn unanswered questions into insight
See where visitors still need help so the organisation can improve its published assurance information.
- Review unanswered topics
- Identify content gaps
- Publish an approved answer
What is included
One capability, connected to the wider platform
Use the capability you need now while keeping its records, work and evidence ready for related capabilities across Apollo.
Included features
- Self-service visitor questions
- Answers grounded in published content
- Supporting source citations
- Conversational follow-up
- Approved-content boundaries
- Unanswered-question insight
Connected platform
Keep exploring Apollo
See where this capability is available and the related capabilities and solutions that use the same connected information.
Trust Centre Publishing
Configure and publish a branded site for sharing approved security, privacy and compliance information.
Explore capabilityArtefact Library
Maintain approved assurance files and make selected artefacts available through the Trust Centre.
Explore capabilitySubprocessor Directory
Maintain and publish the third parties involved in delivering your service, with the context customers need for assurance and privacy review.
Explore capabilityAvailable in:Trust Management
Questions and answers
Questions about Trust Centre Assistant
Practical answers to common questions about managing this responsibility well.
Why does trust centre assistant matter?
Help buyers find trustworthy answers immediately while reducing repetitive assurance questions for security and sales teams.
What should trust centre assistant include?
It should cover self-service visitor questions, answers grounded in published content, supporting source citations, conversational follow-up and approved-content boundaries, with enough context to support action and explain decisions.
Who should be responsible for trust centre assistant?
Ownership should sit with the person who can make decisions and keep the information current. A specialist or governance team may provide the method, but accountability should not be left with an unnamed group.
How do you keep trust centre assistant current?
Set review dates according to risk and reassess after relevant incidents, material change, new evidence or overdue follow-up work. Preserve the history so changes remain explainable.
What evidence should be retained for trust centre assistant?
Keep the source information, owner, review and approval history, supporting documents and resulting actions needed to show what was considered and what happened next.
See Trust Centre Assistant in Apollo
Book a focused demonstration and we will show how the capability fits your current responsibilities, existing information and next practical priorities.