Product

Staff Credential Management

Manage the checks, clearances, qualifications, registrations and training staff need for their roles.

Simplified illustrative credential records workflow with fictional sample data

The outcome

Know who holds each required credential, what has been verified and what will need renewal next.

Inside the capability

From staff submission to verified evidence

Staff complete a guided task and attach their evidence. Leaders review the credential in context, while requirements and automated guidance keep the whole program moving.

Apollo staff credential register showing current, awaiting, review and renewal statuses
Apollo task form for submitting credential details and supporting evidence
Apollo credential review dialog with credential details and evidence preview
NSW

ONLINE VERIFICATION RECORD

Working with Children Check

Status: Cleared · WWC1000036E · Verified 19 September 2026

Sample employer verification record
Apollo requirement card for a Working with Children Check
Apollo AI help guide offering to show how credential requirements work

How it helps

How Staff Credential Management works

This product connects with the wider Apollo platform, so information can support action, evidence and reporting without being entered again.

Feature 1

Define what each role requires

Select recognised credentials and assign requirements to roles or individual staff with appropriate completion and renewal timing.

  • Use a prepared credential library
  • Assign built-in or custom roles
  • Set evidence and renewal requirements
Simplified illustrative assign the right credential to the right people workflow with fictional sample data

Feature 2

Let staff maintain their records

Give each person a direct way to submit credential details and evidence without granting broader administrative access.

  • Submit reference and validity details
  • Attach supporting files
  • Complete automatically generated tasks
Simplified illustrative let staff submit their evidence workflow with fictional sample data

Feature 3

Verify currency and preserve history

Review submissions, identify expired records and retain previous credential periods when a renewal is completed.

  • Verify or reject submissions
  • See pending and expired records
  • Preserve renewal history
Simplified illustrative verify records and preserve history workflow with fictional sample data

What is included

One product, connected to the wider platform

Use the product you need now while keeping its records, work and evidence ready for related products across Apollo.

Included features

  • Credential library
  • Role-based requirements
  • Staff self-submission
  • Evidence collection
  • Verification workflow
  • Expiry and renewal tasks

Questions and answers

Questions about Staff Credential Management

Practical answers to common questions about managing this responsibility well.

How should organisations manage staff checks and credentials?

Manage the checks, clearances, qualifications, registrations and training staff need for their roles. Know who holds each required credential, what has been verified and what will need renewal next.

What should a good process for staff checks and credentials include?

It should cover Credential library, Role-based requirements, Staff self-submission, Evidence collection and Verification workflow, with clear ownership, review and evidence rather than disconnected activity.

Who should be accountable for staff checks and credentials?

Ownership should sit with the person who can make decisions, allocate resources and keep the work current. A governance or specialist team may coordinate the process, but material records and actions need named accountable owners.

How often should staff checks and credentials be reviewed?

Use scheduled reviews based on risk and trigger an earlier reassessment after relevant incidents, regulatory change, audit findings or material changes to systems, suppliers or operating conditions.

What evidence should be retained for staff checks and credentials?

Retain the source information, owner, review and approval history, supporting documents and actions needed to explain what was known, what was decided and what happened next. Relevant records include credential library, credential requirements, credential records and task management.

See Staff Credential Management in Apollo

Book a focused demonstration and we will show how the product fits your current responsibilities, existing information and next practical priorities.