How should organisations manage security questionnaires?+
Answer customer security questionnaires using maintained organisational knowledge, evidence and previous responses. Respond faster while keeping people in control of review, evidence and the final answer.
What should a good process for security questionnaires include?+
It should cover Excel questionnaire imports, AI-drafted responses, Security question chat, Knowledgebase management and Evidence attachments, with clear ownership, review and evidence rather than disconnected activity.
Who should be accountable for security questionnaires?+
Ownership should sit with the person who can make decisions, allocate resources and keep the work current. A governance or specialist team may coordinate the process, but material records and actions need named accountable owners.
How often should security questionnaires be reviewed?+
Use scheduled reviews based on risk and trigger an earlier reassessment after relevant incidents, regulatory change, audit findings or material changes to systems, suppliers or operating conditions.
What evidence should be retained for security questionnaires?+
Retain the source information, owner, review and approval history, supporting documents and actions needed to explain what was known, what was decided and what happened next. Relevant records include questionnaire automation, questionnaire knowledgebase, security q&a chat and evidence & history.