Pearson's purpose is simple: to help people realize the life they imagine through learning. It is the world's lifelong learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data.
Many organizations ask service providers and partners to complete questionnaires to confirm that privacy, security, and compliance practices align effectively with their own standards and regulatory obligations.
As part of its commitment to transparency and trust, Pearson regularly completes security questionnaires to help customers understand how it protects data and complies with regulations.
Pearson previously responded to these questionnaires manually, which led to delays and impacted customer response times.
Apollo Secure’s security questionnaire automation product has enabled Pearson to streamline the entire process of responding to security questionnaires by leveraging the power of AI. The existing security data was assembled and refined in a central knowledge base so security questionnaires can be answered using AI within one minute with around 90% initial response rate, with a manual review to fill any gaps. The Trust Centre also allows clients and prospects to easily review relevant security information such as policies, certifications and reports to quickly confirm that Pearson has the right security measures in place before engaging on a project.
Pearson has successfully completed hundreds of questionnaires using the Apollo Secure platform, reducing response times from 2 weeks down to 45 minutes with an average initial response rate of around 90%. The Trust Centre provides a central repository of the company’s security posture and avoids the need for manually handling security documentation
